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J.D. Byider
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J.D. Byrider System-Wide Satisfaction Ratings

As of 11/16/2008

Sales 95%

Customers who purchased a vehicle are asked to rate the following:

  • Salesperson
  • Sales process
  • Approval process
  • Condition of the vehicle on delivery
  • Current condition of the vehicle
  • Service 89%

    Customers who had their vehicles serviced are asked to rate the following:

  • Service staff
  • Problems the vehicle had been having
  • How long it took to get the vehicle fixed
  • Whether the vehicle was repaired under warranty


  • In both instances, customers are asked to rate their experience as positive , neutral , or negative . Survey responses are shown below.

    Welcome to the J.D. Byrider feedback site.

    Are you searching for a first-hand consumer report? Here, J.D. Byrider customers give their honest customer feedback. You can find comments on customer service, quality and affordability of cars, the ease of the J.D. Byrider payment program and more.

    Click on the quote to read the verbatim comments of any customer.

        RATING

    DATE

    Positive Comment

    I own a 1999 OLDSMOBILE Other. Overall my experience was positive. My service engine light was on, so I had service. My vehicle was in the shop for about 3 hours to fix. My vehicle was under warranty, and I received paperwork. The customer service was fine during my time at service, and I currently do not have any problems with my vehicle.

     

    10/29/2008

     
    Positive Comment

    I own a 1999 Dodge Durango. Overall, my experience was very positive. My salesperson was a white female with dark hair, and she was very good. The vehicle was in good condition and clean when I bought it. The only thing is I got pulled over for not having a light above my liscence plate. It was only a dollar to buy, so it wasn`t a big deal. I was approved the same day.

     

    10/29/2008

     
    Positive Comment

    I own a 2004 Ford Taurus. Overall my experience was positive. My salesperson was Juanita, and she provided really good customer service. She was nice and polite, and she treated my kids and I well. The vehicle was clean and in good condition when I got it, and I was approved the same day. Currently, I need a censor replaced, the door ajar light stays on, and my doors will lock automatically when I am driving randomly.

     

    10/29/2008

     
    Positive Comment

    I own a 1999 Buick Century. Overall my experience was positive. I had an oil change, and on took about 15 minutes to complete. My right front window currently will not roll up. My vehicle was under warranty, and I received paperowrk. The staff did a good job with my vehicle while it was in their care.

     

    10/29/2008

     
    Positive Comment

    I own a 1997 Ford Windstar. My salesperson was Dieago. He and the other employees did a good job. I was approved the same day. My car was in perfect shape when I got it. My car is doing alright today, we had to take it and have the breaks fixed and the stero. My experience was positive.

     

    10/29/2008

     
    Positive Comment

    I own a 1998 CHEVROLET S-10. Overall my experience was positive. I had an oil change, and it took about 20 minutes complete. My oil change was free, and I received paperwork after it was compelted. The customer service was excellent, and I currently do not have any problems with my vehicle.

     

    10/29/2008

     
    Positive Comment

    I own a 2001 Chrysler PT Cruiser. Overall my experience was positive. My transmission was jerking so I had service. My transmission was in the shop for about one week. My vehicle was under warranty, and I received paperwork. I currently do not have any problems with my vehicle, and the staff did a good job during my visit at your dealership.

     

    10/29/2008

     
    Positive Comment

    I own a 2002 Ford Taurus. My experience was positive. I took my car to the service center for an oil change, and also because it was making a squeaking noise. The work was done in about a day and a half. My warranty covered the work, and I was given some paperwork for it. The service staff was pretty good to me, and my car is running alright now. The front bumper needs to be painted.

     

    10/29/2008

     
    Positive Comment

    I own a 2002 CHEVROLET Malibu. Overall my experience was positive. My salesperson sat in the first cubical on the left, and he was polite. I was approved for the car the same day. The car was nice and clean when I bought it, and I am not having any problems that I know of.

     

    10/29/2008

     
    Positive Comment

    I own a 1998 Buick Century. Overall my experience was positive. I brought my vehicle in for an oil change, and it did not take very long, it never does. The cost was covered under warranty, and I am not sure if we got paperwork with that service. The staff there treat me fine, and there are no current problems with the vehicle.

     

    10/29/2008

     
    Positive Comment

    I own a 2001 Ford Explorer. My sales person was a heavyset, white male. I was there for about 5 hours and the car was in good condition when I got it. I had to take it back for the front end alignment, but I think I am going to have to go in again because I hear a thump in the rear end when I stop. The staff there was great and the experience was positive.

     

    10/29/2008

     
    Positive Comment

    I own a 2002 Dodge Durango. Overall my experience was positive. My salesperson was Rich, and he got me in a vehicle so I guess I can`t complain. The vehicle was kind of dirty when I got it, and I was approved the same day. There are no current problems with the vehicle.

     

    10/29/2008

     
    Positive Comment

    I own a 2002 Chrysler VOYAGER. My overall experience was positive. I brought my car in for new rotors and brakes. It took 2 days to fix. It was not under warranty but the price was VERY fair. I did recieve paperwork and a receipt. The staff was very nice. There are no problems with my car as of now.

     

    10/29/2008

     
    Positive Comment

    I own a 2003 CHEVROLET Malibu. My salesperson was Jerry and he was good. My car was clean and in good condition. I am having problems with the blinkers and am waiting for a call back from the service manager. It took 1/2 hour for me to be approved. My overall experience was positive.

     

    10/29/2008

     
    Positive Comment

    I own a 2001 Ford Ranger. My car was in for them to fix my speaker, the handle on the passenger side and to fix my heater. They had my car for one day. The service was under warranty. They did give me paper work and a receipt. The employees were very good. There are no problems with my car today. My experience was positive.

     

    10/29/2008

     
           

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