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J.D. Byider
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J.D. Byrider System-Wide Satisfaction Ratings

As of 11/16/2008

Sales 95%

Customers who purchased a vehicle are asked to rate the following:

  • Salesperson
  • Sales process
  • Approval process
  • Condition of the vehicle on delivery
  • Current condition of the vehicle
  • Service 89%

    Customers who had their vehicles serviced are asked to rate the following:

  • Service staff
  • Problems the vehicle had been having
  • How long it took to get the vehicle fixed
  • Whether the vehicle was repaired under warranty


  • In both instances, customers are asked to rate their experience as positive , neutral , or negative . Survey responses are shown below.

    Welcome to the J.D. Byrider feedback site.

    Are you searching for a first-hand consumer report? Here, J.D. Byrider customers give their honest customer feedback. You can find comments on customer service, quality and affordability of cars, the ease of the J.D. Byrider payment program and more.

    Click on the quote to read the verbatim comments of any customer.

        RATING

    DATE

    Positive Comment

    I own a 2002 Ford Windstar. My salesperson was Anthony and he was really good. The car was in good condition when I got it. There are no problems with the car now. It took just a few hours to get approved. Overall, my experience was positive.

     

    10/30/2008

     
    Positive Comment

    I own a 2000 Ford Focus. Overall my experience was positive. My salesperson was a woman who had long reddish hair, and she provided good customer service. The vehicle was clean and in good condition when I got it, and I was approved the same day.

     

    10/30/2008

     
    Positive Comment

    I own a 2003 Pontiac Montana. My experience was positive. I took my van to the service center because the brakes were squeaking, and the work was done within a few hours. My warranty covered the work, and I was given some paperwork for it. The service staff was wonderful. The engine is making a strange noise, and the stripping on my door is loose.

     

    10/30/2008

     
    Positive Comment

    I own a 2008 SATURN Other. My salesperson was Jason and he was good. The car was in good condition when I got it. There are no problems with the car now. It took a day or 2 to get approved. Overall, my experience was positive.

     

    10/30/2008

     
    Positive Comment

    I own a 2002 Buick Century. My experience was positive. Maria was my salesperson. My car was clean and running well when I got it. I was approved for the car in one day. Financing and approval was clearly explained to me. My car is still running alright.

     

    10/30/2008

     
    Positive Comment

    I own a 1998 OLDSMOBILE Intrigue. I brought my car in because there was a hole in the radiator, they replaced the anti freeze hose, and did my brakes. It took a day. They did the brakes for free because they said it was a factory defect. The radiator was not under warranty but I most definitely felt the price was fair. It probably would have been more if I had gone anywhere else. I got paperwork. The staff are always nice. I am not having any problems now. Overall, my experience was very positive.

     

    10/30/2008

     
    Positive Comment

    I own a 2001 Dodge Neon. My salesperson was John and he was really great. The car was in good condition when I got it. There are no other problems with the car now. It didn`t take long at all to get approved. Overall, my experience was positive.

     

    10/30/2008

     
    Positive Comment

    I own a 2000 Dodge Intrepid. I brought my car in because the back brakes were grinding and it would make the car shake. I dropped it off Wednesday at 10 and got it the next day. It was not under warranty but I felt the price was very fair. It was beautiful. I got paperwork. The staff were wonderful. I am not having any problems now. Overall, my experience was positive.

     

    10/30/2008

     
    Positive Comment

    I own a 2002 Pontiac Grand Prix. My sales person was Amy. I was there from 6,30 until closing time. The car was in good condition when I got it and there have been no problems at all. The staff was good and the exeprience was positive.

     

    10/30/2008

     
    Positive Comment

    I own a 2005 Dodge Neon. Lynn sold me the car. The car was in perfect condtion. I have no issues yet. The process took four hours. The staff was friendly. My experience was positive.

     

    10/30/2008

     
    Neutral Comment

    But did we help this JD Byrider Customer with their problem ? I own a 2001 CHEVROLET Malibu. My experience was neutral because I have already totaled the car, and nobody at the dealership asked me about buying insurance. Maria was my salesperson. My car was clean and running well when I got it. I was approved for the car in one day. Financing and approval was clearly explained to me. The car was totaled in an accident.

     

    10/30/2008

     
    Positive Comment

    I own a 2000 Ford Taurus. I brought my car in for an oil change that took about 15 minutes. It was covered under warranty and I received a receipt. The service there is excellent and there are no current problems with the car. Overall my experience was positive.

     

    10/30/2008

     
    Positive Comment

    I own a 2003 SATURN ION. Tanya was the salesperson that helped me select my vehicle, and the vehicle that I selected was in great shape when I received it. I was also approved the same day, and teh vehicle`s catalytic converter went out recently. The staff was good, and overall I would rate this experience positive.

     

    10/30/2008

     
    Neutral Comment

    But did we help this JD Byrider Customer with their problem ? I own a 2003 Chrysler Sebring. I bought my car from Michael, and he was ok. I was approved for the car the same day. The car was in pretty good condition when I bought it but I had to have some work done. When I go to start the car in the morning you can hear the belts. Overall my experience was neutral, just because.

     

    10/30/2008

     
    Positive Comment

    I own a 1999 Ford Taurus. My salesperson was an older white male and he was good. The car was in good condition when I got it. There are no problems with the car now. It took about an hour to get approved. Overall, my experience was positive.

     

    10/30/2008

     
           

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