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J.D. Byider
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J.D. Byrider System-Wide Satisfaction Ratings

As of 11/16/2008

Sales 95%

Customers who purchased a vehicle are asked to rate the following:

  • Salesperson
  • Sales process
  • Approval process
  • Condition of the vehicle on delivery
  • Current condition of the vehicle
  • Service 89%

    Customers who had their vehicles serviced are asked to rate the following:

  • Service staff
  • Problems the vehicle had been having
  • How long it took to get the vehicle fixed
  • Whether the vehicle was repaired under warranty


  • In both instances, customers are asked to rate their experience as positive , neutral , or negative . Survey responses are shown below.

    Welcome to the J.D. Byrider feedback site.

    Are you searching for a first-hand consumer report? Here, J.D. Byrider customers give their honest customer feedback. You can find comments on customer service, quality and affordability of cars, the ease of the J.D. Byrider payment program and more.

    Click on the quote to read the verbatim comments of any customer.

        RATING

    DATE

    Positive Comment

    I own a 2001 Dodge Durango. My sales person was Jacob. I was there for 3 or 4 hours, but I had also gone in prior to that to do paperwork. The car was in good condition when I got it and there have been no problems at all. The staff was very helpfull, especially Mike the GM, he was awesome. The experience was deffinatley positive.

     

    10/30/2008

     
    Positive Comment

    I own a 2004 Ford Taurus. I brought my car in because the check engine light was on and the car wouldn`t start. It was all fixed in about a day. I paid a fair price and received a receipt. The service there was wonderful and there are no current problems with the car. Overall my experience was positive.

     

    10/30/2008

     
    Positive Comment

    I own a 2004 CHEVROLET Malibu. My overall experience was positive. My salesperson was Dave. Dave was excellent--he was helpful. I was approved for the car the same day. The car was in good condition and clean for me. There are no problems with my car now.

     

    10/30/2008

     
    Positive Comment

    I own a 2000 CHEVROLET Malibu. I had to take my car in because it was over heating and the head cracked. It took 1 week for the repair. I had to pay for the repair but I think the price was reasonable. I think my wife received the paperwork because she picked it up. I don`t have any problems with the vehicle now. The staff was good. My overall experience was positive.

     

    10/30/2008

     
    Neutral Comment

    But did we help this JD Byrider Customer with their problem ? I own a 2001 Mercury Sable. My experience was neutral because I am still having the same problem with the car. I took my car to the service center because the heater wasn`t working, and they also had to replace a ball joint. The work was done within about five days. I had to pay for the labor, and I was given some paperwork for the service. The service staff was good to me, but the heater still isn`t working properly. The pulley is squealing as well.

     

    10/30/2008

     
    Positive Comment

    I own a 1999 Chrysler LHS. I brought it in for the window, which was off track. It was there for about an hour and I had to pay for it. The price was reasonable and I did get a receipt. There are no problems right now. The staff was pretty good and the experience was positive.

     

    10/30/2008

     
    Positive Comment

    I own a 2001 Mercury Sable. I brought my car in to fix the master cylinder, it was done that same day. I paid a fair price and received a receipt. The service there was pretty good and there are no current problems with the car. Overall my experience was positive.

     

    10/30/2008

     
    Positive Comment

    I own a 2001 Ford Explorer. My salesperson was Anthony and he was good and a nice guy. The car was in good condition when I got it. There are no problems with the car now. It did not take long to get approved. Overall, my experience was positive.

     

    10/30/2008

     
    Positive Comment

    I own a 1998 OLDSMOBILE Intrigue. I bought my car from Mike, and he was great. I was approved for the car the same day, but it was a long process. The car was nice and clean when I bought it, and I am not having any problems now. I just got the car today. Overall my experience was positive.

     

    10/30/2008

     
    Positive Comment

    I own a 2001 Ford Taurus. My salesperson was Jason and he was great. The car was in good condition when I got it. The car needs body work, the bumoer is halfway off and there are a lot of dents. The back windows do not roll down, and the air conditioner blows only hot air. It took about 2 hours to get approved. Overall, my experience was positive.

     

    10/30/2008

     
    Neutral Comment

    But did we help this JD Byrider Customer with their problem ? I own a 2004 Dodge Stratus. My experience was neutral because I feel like the work took too long. I took my car to the service center because there was something loose in the right rear of the car, I think that it had something to do with the shocks. I got to the service center at about 9,30am, and the work wasn`t done until about 3pm. I paid about $26 for the work, and I was given some paperwork for it. I didn`t have any problems with the service staff, and my car is running alright now.

     

    10/30/2008

     
    Positive Comment

    I own a 2002 Dodge Stratus. My salesperson was David and he was great. The car was in good condition when I got it. There are no problems with the car now. I was approved pretty quickly, about an hour. Overall, my experience was positive.

     

    10/30/2008

     
    Positive Comment

    I own a 2003 Ford Taurus. I took my car in because the starter went out. I took the car in at 8,00 am and didn`t get it back until 3,00 pm. It was covered under warranty and I did receive papaerwork. Right now my ari conditioner is making a weird noise. He said it was the motor not the air compressor and that it wasn`t covered under warranty. The staff was pretty good. My overall experience was positive.

     

    10/30/2008

     
    Positive Comment

    I own a 2005 Dodge Neon. Charles sold me the car. The car was in perfect condition. The car has no current issues. The process took half a day. The staff was good people. My experience was positive.

     

    10/30/2008

     
    Positive Comment

    I own a 2002 Ford Taurus. My salesperson was Jason and he was more than the best salesperson, he went out of his way to make sure I was taken care of. The car was in good condition when I got it. When I start the car, the eninge makes a loud, rumbling noise and the brakes are squeaking. It took a few hours to get approved. Overall, my experience was positive.

     

    10/30/2008

     
           

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